Terms and Conditions

2.1. Iris Travel Companion

Our AI-powered travel planning assistant ("Iris") generates personalized travel itineraries based on your descriptions, preferences, and selected filters. Iris uses artificial intelligence to create travel plans, but the generated plans are suggestions only and do not constitute actual travel bookings or reservations.

2.2. Travel Plan Management

You can create, view, edit, and manage travel plans through our Service. This includes organizing itineraries, managing pricing information, and coordinating with multiple travelers and organizers.

2.3. Additional Features

• Travel plan finalization with organizer and traveler information
• Additional trip recommendations and integration
• Pricing calculations and breakdowns
• Travel plan sharing and collaboration

4.1. Prohibited Uses

• Use the Service for any illegal purpose or in violation of any applicable laws or regulations
• Violate any intellectual property rights of others
• Upload, transmit, or distribute any content that is harmful, offensive, defamatory, or violates any third-party rights
• Attempt to gain unauthorized access to our Service, systems, or data
• Interfere with or disrupt the Service or servers connected to the Service
• Use automated systems (bots, scrapers) to access or use the Service without our express written permission
• Reverse engineer, decompile, or disassemble any part of the Service
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Collect or harvest information about other users without their consent
• Use the Service to transmit spam, unsolicited messages, or malicious code

4.2. Accurate Information

You agree to provide accurate, current, and complete information when using our Service. You are responsible for maintaining the accuracy of your information and updating it as necessary.

4.3. Travel Plan Responsibility

You are solely responsible for:

• The content and accuracy of your travel plans
• Verifying all travel information, including prices, availability, and booking requirements
• Making actual travel bookings and reservations independently
• Complying with all travel requirements, including visas, passports, and health requirements
• Obtaining appropriate travel insurance

4.4. Organizer and Traveler Information

When you provide information about organizers or travelers, you represent and warrant that:

• You have obtained all necessary consents from such individuals
• The information is accurate and complete
• You have the right to share such information with us

5.1. Our Intellectual Property

The Service, including all content, features, functionality, design, text, graphics, logos, icons, images, software, and code, is owned by Tixace Travel or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not copy, modify, distribute, sell, lease, or create derivative works from any part of the Service without our express written permission.

5.2. User-Generated Content

You retain ownership of any travel plans, descriptions, and other content you create or upload to the Service ("User Content"). However, by using our Service, you grant us a worldwide, non-exclusive, royalty-free, sublicensable license to:

• Use, store, process, and display your User Content to provide the Service
• Use your User Content to improve our AI models and service features (in anonymized or aggregated form)
• Back up and archive your User Content

You represent and warrant that you have all necessary rights to grant this license and that your User Content does not violate any third-party rights.

5.3. AI-Generated Content

Travel plans and itineraries generated by our AI (Iris) are suggestions based on your input. The intellectual property rights in AI-generated content are owned by Tixace Travel. You may use AI-generated travel plans for your personal travel planning purposes, but you may not reproduce, distribute, or use them for commercial purposes without our permission.

5.4. Feedback

If you provide feedback, suggestions, or ideas about our Service, you agree that we may use such feedback without obligation to you and that such feedback becomes our property.

6.1. Service Availability

We strive to provide continuous access to our Service, but we do not guarantee that the Service will be available at all times or free from interruptions. The Service may be unavailable due to:

• Scheduled maintenance or updates
• Technical issues or failures
• Force majeure events
• Actions by third-party service providers

6.2. Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We may add, change, or remove features, functionality, or content. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service.

6.3. Service "As Is"

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, except as required by applicable law (see Section 12 for consumer rights).

7.1. Service Pricing

Currently, our Service may be provided free of charge or may have pricing plans. Any pricing information displayed in travel plans generated by our Service (such as flight prices, hotel rates, etc.) are estimates or suggestions only and do not represent actual booking prices or availability.

7.2. Payment Processing - Barion

We use Barion Payment Services ("Barion") to process payments for our Service. Barion is a Hungarian payment service provider authorized and supervised by the Magyar Nemzeti Bank (Central Bank of Hungary).

By making a payment through our Service, you agree to:

• Barion's Terms and Conditions available at www.barion.com
• Barion's Privacy Policy available at www.barion.com
• Comply with all applicable payment regulations and requirements

Payment Security: All payments are processed securely through Barion. We do not store, process, or have access to your full payment card details. Payment card information is handled directly by Barion in accordance with PCI DSS (Payment Card Industry Data Security Standard) requirements.

Payment Methods: Barion supports various payment methods including credit cards, debit cards, bank transfers, and other payment methods available in Hungary and the European Union.

Transaction Processing: Payment transactions are processed in real-time. You will receive a payment confirmation email from Barion upon successful payment. We will also receive confirmation of your payment to process your order or service request.

Payment Disputes: If you have issues with a payment transaction, please contact Barion directly or contact us at hello@tixace.com. We will assist in resolving payment-related issues in good faith.

7.3. Payment Terms and Pricing

If we implement paid features or subscriptions, we will provide clear pricing information in Hungarian Forint (HUF) or other clearly specified currencies. All prices are inclusive of applicable taxes (VAT) unless otherwise stated.

Payment terms will comply with Hungarian consumer protection law, including:

• Right to clear pricing information before purchase
• Right to cancel certain digital service contracts within 14 days (subject to applicable exceptions)
• Right to receive clear information about payment methods and terms

7.4. Currency

Payments for our Service are processed in Hungarian Forint (HUF) or other currencies as specified at the time of purchase. Pricing information in travel plans generated by our AI (Iris) may be displayed in various currencies (EUR, USD, etc.) for informational purposes only. Currency conversions are estimates and may not reflect actual exchange rates at the time of payment.

7.5. Refunds and Cancellations

Refund policies depend on the type of service purchased:

• Digital Services: For digital services provided immediately with your consent, your right of withdrawal may be limited under Hungarian consumer protection law once the service has been fully performed.
• Subscription Services: If you cancel a subscription, you will continue to have access until the end of your current billing period. No refunds will be provided for the current period unless otherwise specified.
• Service Issues: If you experience technical issues or service failures that prevent you from using a paid service, please contact us at hello@tixace.com. We will review refund requests on a case-by-case basis.

To request a refund, please contact us at hello@tixace.com with your payment transaction details. Refund requests will be processed within 14 business days, and refunds will be issued to the original payment method through Barion.

In accordance with Hungarian consumer protection law (Act CLV of 1997), consumers have certain statutory rights regarding refunds that cannot be limited by these Terms.

7.6. Failed Payments and Declined Transactions

If a payment is declined or fails, you will be notified by Barion. Common reasons for payment failures include:

• Insufficient funds in your account
• Incorrect payment card information
• Payment card expiration or cancellation
• Bank security restrictions
• Technical issues with the payment processor

If your payment fails, please verify your payment information and try again, or contact your bank or payment card issuer. We are not responsible for payment failures that are due to issues with your payment method or financial institution.

8.1. Disclaimer of Warranties

To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including:

• Warranties of merchantability and fitness for a particular purpose
• Warranties regarding the accuracy, completeness, or reliability of travel plans or information
• Warranties that the Service will be uninterrupted, secure, or error-free
• Warranties regarding the availability, pricing, or quality of actual travel services

8.2. Limitation of Liability

To the fullest extent permitted by applicable law, our liability is limited as follows:

• We are not liable for any indirect, incidental, special, consequential, or punitive damages
• We are not liable for loss of profits, data, or business opportunities
• Our total liability for any claims shall not exceed the amount you paid us (if any) in the 12 months preceding the claim, or EUR 100, whichever is greater
• We are not liable for any travel-related losses, including missed flights, cancelled bookings, or travel expenses
• We are not liable for decisions made based on AI-generated travel plans

8.3. Third-Party Services

Our Service may reference or link to third-party travel services (airlines, hotels, etc.). We are not responsible for the availability, pricing, quality, or terms of any third-party services. Your interactions with third-party services are solely between you and the third party.

8.4. Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemics, government actions, or failures of third-party service providers.

10.1. Termination by You

You may stop using our Service at any time. You may also request deletion of your travel plans and data by contacting us.

10.2. Termination by Us

We may suspend or terminate your access to the Service immediately, without prior notice, if:

• You violate these Terms
• You engage in fraudulent, illegal, or harmful activities
• We are required to do so by law
• We discontinue the Service

10.3. Effect of Termination

Upon termination, your right to use the Service ceases immediately. We may delete or retain your data in accordance with our Privacy Policy and applicable law. Provisions of these Terms that by their nature should survive termination will survive.

11.1. Informal Resolution

Before initiating formal proceedings, we encourage you to contact us to attempt to resolve any disputes informally. We will make good faith efforts to resolve disputes within 30 days.

11.2. Alternative Dispute Resolution (ADR)

For consumers, in accordance with EU Directive 2013/11/EU and Hungarian law, you may use the following ADR mechanisms:

• Hungarian Arbitration Board: For consumer disputes, you may contact the Hungarian Arbitration Board (Magyar Fogyasztóvédelmi Döntőbíróság)
• Online Dispute Resolution (ODR): You may use the EU's Online Dispute Resolution platform at ec.europa.eu/consumers/odr

11.3. Jurisdiction

For consumers: Any disputes may be brought before the courts of your place of residence or the courts of Hungary, at your choice.

For businesses: Any disputes shall be subject to the exclusive jurisdiction of the courts of Hungary.

11.4. Class Action Waiver

To the extent permitted by law, you agree that any disputes will be resolved individually and not as part of a class action or representative proceeding.

12.1. Right to Clear Information

You have the right to receive clear, comprehensible information about the Service, pricing, and terms before making any commitments.

12.2. Right of Withdrawal

For digital services, your right of withdrawal may be limited if:

• You have consented to immediate performance of the service
• You have acknowledged that you lose your right of withdrawal upon consent
• The service has been fully performed with your consent

If you have a right of withdrawal, you may withdraw within 14 days of purchase without giving any reason. Contact us to exercise this right.

12.3. Prohibition of Unfair Terms

Under Act CLV of 1997, unfair contract terms are not binding on consumers. If any term in these Terms is found to be unfair, it will not be enforceable against you.

12.4. Consumer Protection Authority

You may file complaints with the Hungarian Consumer Protection Authority (Nemzeti Fogyasztóvédelmi Hatóság) or contact consumer protection organizations for assistance.